PRIVACY POLICY
How Destination Indochina DMC collects, uses, and safeguards your personal data across our luxury travel and DMC services.
1. Introduction
Welcome to Destination Indochina DMC. As a specialist in destination management across Indochina, protecting the privacy and confidentiality of our clients, corporate partners, and web guests is fundamental to our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, request custom travel itineraries, or partner with us for corporate travel services.
2. Information We Collect
We gather personal data to deliver tailored journeys and seamless DMC operations. Expand each category below for details:
Personal Identification Data
Name, email address, phone number, physical address, passport details (for booking flights, charters, or visas), and dietary/accessibility preferences for travel arrangements.
Corporate & B2B Partner Data
Company name, business registration, professional contact information, and billing details for white-label, MICE, or partner portal accounts.
Technical & Usage Data
IP addresses, device identifiers, browser type, pages visited, and interaction logs collected via cookies and analytics software.
3. How & Why We Use Your Data
We process your personal information under established legal bases as outlined below:
| Purpose / Activity | Type of Data | Legal Basis |
|---|---|---|
| Designing & booking tailor-made journeys & charters | Identity, Contact, Passport details | Contractual Performance |
| Processing B2B partner applications & invoicing | Corporate Identity, Financial | Contractual Performance / Legitimate Interest |
| Sending private Indochina travel insights & newsletters | Name, Email Address | Consent (Opt-in) |
| Ensuring website security & analytics performance | Technical IP, Usage data | Legitimate Interest |
5. Sharing Your Data
We never sell your personal information. We share data only with trusted parties required to fulfill your luxury travel arrangements:
- Local Suppliers & Partners: Hotels, private charter operators, local guides, and transport providers necessary for itinerary fulfillment.
- Service Providers: Secure payment processing gateways, CRM software, and cloud infrastructure hosts.
- Legal Compliance: Government, border control, or law enforcement authorities when legally mandated.
6. Retention & Security
We implement enterprise-grade technical and organizational measures (such as SSL encryption and restricted employee access) to prevent unauthorized access or disclosure of your information. Personal data related to bookings is retained for as long as required by financial, tax, and travel regulatory laws.
7. Your Privacy Rights
Depending on your region (e.g., GDPR, CCPA), you hold specific rights regarding your personal data:
- Access & Correction: Request a copy of the data we hold or request correction of inaccuracies.
- Erasure: Request the deletion of your personal data when it is no longer required.
- Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
8. Contact Us
If you have any questions or wish to exercise your data privacy rights, please reach out to our Privacy Desk:
Destination Indochina DMC
Regional Headquarters: Ho Chi Minh City, Vietnam
Private Travel Desk: journeys@destinationindochina.com
Corporate / MICE Enquiries: mice@destinationindochina.com
Direct Hotline / WhatsApp (24/7): +84 90 138 8555